Sep 16
2009
10 Things Every Local Government Should Know about SaaS – Part 5: Evaluation Phase
In the SaaS software evaluation phase it is very important to spend the time that it takes to understand the current workflow as well as what efficiencies the city (or county or town) wants to achieve.
We recommend starting with an evaluation call. Before the call, we, the software vendor, get familiar with the size of the city and the departments interested in the evaluation. On the call these are the types of evaluation questions that we go through:
- Tell me about your role and responsibilities.
- How do you currently run your work process?
- What product are you currently using and why the interest in changing?
- Give me an example of your typical application process from start to finish?
- What could you manage better if you had the proper tools?
- How much time do you think you spend on a “normal” task?
- How do you communicate with other departments?
- When a task is assigned to your co-worker and has been completed, how are you informed?
- How do you keep track of evidence and documents?
- How many steps does it take for you to create a report and how much time does that take?
Next step is demonstrating how the BasicGov SaaS software works and tailoring the demo to the city.
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