BasicGov / BLOG

As of last week, the new BasicGov Citizen Portal is now available.  The Product Development team at BasicGov been hard at work on the portal over the summer, and we are looking forward to implementing it, and seeing how it is used in action.  Our Implementation team is hard at work preparing for upcoming implementation as well, to make sure that this transition is as fast and easy as possible for our customers.

The Portal allows citizens to apply for permits, register complaints, submit planning applications, apply for licenses, request inspections, and download documents, online over the web.  The Portal directly interacts with the BasicGov system, so that as soon as citizens or developers apply for permits (or complaints, planning applications, or licenses) on the Portal, this information is immediately reflected in BasicGov, so that the city users can immediately see the permit, schedule inspections, and update the citizen on the status of the permit.  The Portal is a fast and easy way for citizens to get information to the city, and it is a great way for the city to immediately let citizens and developers know when the permit information has been updated.

The Portal is configurable for each city as well.  Each city can work with BasicGov to configure the information that is displayed for permits, complaints, licenses, and planning applications.  This means that the fields on each screen are configurable, as are the header information, and the messages that appear on each screen.  The technical architecture for the Portal enables BasicGov to configure this information quickly and easily for each city.

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DreamForce was last week and I have had a bit of time to reflect on what happened there. It was a big show, depending on who you talk to there was between 17,000 to 20,000 people. While not the largest show I have seen, it was the first show that I have been to that had such a singular focus and that was to learn how the SalesForce.com and Force.com can improve your business.

The most important thing I learned was just how this platform can scale and how we pass this capability straight to our local government customers. This platform currently supports nearly 60,000 customers, some of which have over 1000 licenses with the ability to easily scale far beyond that. This kind of platform scalability is by far the best option available on the software market. The other interesting thing about working with the Force.com platform is that we benefit from the product development work SalesForce does to meet the needs of their 60,000 clients and we get to choose what we actually wish to implement. The team here at BasicGov is excited to get working on the new features provided by the platform for 2010 products.