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7 Question & Answer Blog Series: When evaluating SaaS and cloud computing for your government agency …

Click to read Intro Blog and list of 7 questions.

Click to read #1Q&A: Is my web-based software / SaaS data secure?

View “What is SaaS Video”

View “What is Cloud Computing Video”

2. Can I track my web-based software / SaaS performance?

When evaluating SaaS applications for your government agencies, look for reliable performance, specifically:

• Timely and detailed information on a vendor’s service performance data
• A calendar of planned maintenance activities
• Daily data on service availability and transaction performance
• Proactive communications regarding maintenance activities

With web-based / SaaS applications such as BasicGov which is developed and hosted on Salesforce.com cloud platform Force.com, government agencies can rely on these world class systems and data availability.

Force.com has a proven 99.9+ percent uptime record for years. To ensure maximum uptime and continuous availability, Force.com provides redundant data protection and the most advanced facilities protection available, along with a complete data recovery plan.

At any time you can go to trust.salesforce.com to view live and historical performance of the platform. This unprecedented level of transparency highlights our commitment to performance.

Click to read more about Force.com performance and reliability

View “What is Force.com video”

7 Question & Answer Blog Series: When evaluating SaaS and cloud computing for your government agency

Click to read Intro Blog and list of 7 questions.

#1.  Is my web-based software / SaaS data secure?

When evaluating SaaS vendors for your government agency, it is important to make sure any SaaS provider you’re considering has detailed, rock-solid policies and procedures in place to guarantee the highest possible levels of:

• Physical security
• Network security
• Application security
• Internal systems security
• Operating systems security
• Third-party certification

BasicGov’s web-based / SaaS modules are developed and hosted on Salesforce.com cloud platform Force.com to ensure world-class security. Salesforce.com follows best-practice policies by seeking relevant third-party certification including ISO 27001, the SysTrust audit (the recognized standard for system security), and SysTrust SAS 70 Type II (an attestation for internal corporate controls).

Watch What is SaaS Video

Read more about how salesforce.com addresses security at www.trust.salesforce.com and http://www.salesforce.com/platform/cloud-infrastructure/security.jsp