BasicGov / BLOG

You may have heard about the new Citizen Portal, and are wondering what it would take to implement this for your city.  If you are already using BasicGov’s other modules, then this is simply an add-on to your existing system.  Our Implementation Team works with you to determine what kind of requests you would like to receive online: Permits and Inspection Requests, Complaints, Planning Applications, and/or License Applications.  We configure the Portal to show this information, and we configure the Portal with your city logo, header information, and messages.  We then review the configured Portal with you, to make sure it captures the information you want your citizens to see.

This is a fast and easy process, and when it is done, we work with you to develop a rollout plan that works for your city.  You may choose to roll out the Portal to a few developers or citizens, before rolling out the Portal to your full user community. Or you may decide to roll it out immediately to the full user community.  In either case, we work with you to complete the implementation process, train your users on how to review the Portal information in BasicGov, and support you as your citizens begin using the Portal.

We’ll update our community as we roll out Citizen Portals including best practices and tips.  Watch for more information.

As of last week, the new BasicGov Citizen Portal is now available.  The Product Development team at BasicGov been hard at work on the portal over the summer, and we are looking forward to implementing it, and seeing how it is used in action.  Our Implementation team is hard at work preparing for upcoming implementation as well, to make sure that this transition is as fast and easy as possible for our customers.

The Portal allows citizens to apply for permits, register complaints, submit planning applications, apply for licenses, request inspections, and download documents, online over the web.  The Portal directly interacts with the BasicGov system, so that as soon as citizens or developers apply for permits (or complaints, planning applications, or licenses) on the Portal, this information is immediately reflected in BasicGov, so that the city users can immediately see the permit, schedule inspections, and update the citizen on the status of the permit.  The Portal is a fast and easy way for citizens to get information to the city, and it is a great way for the city to immediately let citizens and developers know when the permit information has been updated.

The Portal is configurable for each city as well.  Each city can work with BasicGov to configure the information that is displayed for permits, complaints, licenses, and planning applications.  This means that the fields on each screen are configurable, as are the header information, and the messages that appear on each screen.  The technical architecture for the Portal enables BasicGov to configure this information quickly and easily for each city.

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