BasicGov / BLOG

Continuing 7 Question & Answer Blog Series: When evaluating SaaS and cloud computing for your government agency …

#4 Question:  Will this web-based software, SaaS application scale for my government agency needs today and tomorrow?

A larger customer community provides more opportunities for scale, collaboration and innovation. Make sure the SaaS vendors your government agency is evaluating provide:

• Proof of scalability to many hundreds of thousand of users
• Resources to guarantee the highest standards for service quality, performance, and security
• The ability to grow systems and infrastructure to meet changing demands
• Support that responds quickly and accurately to every customer
• Proven performance and reliability as customer numbers grow

BasicGov, a web-based / SaaS provider, develops and hosts its software on Salesforce.com cloud platform Force.com. “Force.com has a subscriber base that has grown in the past 10 years to serve nearly 60,000 businesses, and has proven its ability to scale. Force.com now processes more than 10 billion transactions per quarter.”

Read more about “Why traditional software doesn’t scale” and “How Force.com multitenant platform delivers scale” at http://www.salesforce.com/platform/cloud-infrastructure/scalability.jsp

Since BasicGov is developed and hosted on on Salesforce.com cloud platform Force.com, BasicGov can build and deliver applications 5 times faster and at about ½ the cost of traditional software platforms. With the Force.com sandbox environment, BasicGov can develop, test, and train without compromising the data and applications in its production environment.

Previous questions & answers from series …

Click to read Intro Blog and list of 7 questions.

Click to read #1Q&A: Is my web-based software / SaaS data secure?

Click to read #2Q&A: Can I track SaaS performance?

Click to read: #3Q&A: Is the web-based software / SaaS truly multitenant?

7 Question & Answer Blog Series: When evaluating SaaS and cloud computing for your government agency …

Click to read Intro Blog and list of 7 questions.

Click to read #1Q&A: Is my web-based software / SaaS data secure?

View “What is SaaS Video”

View “What is Cloud Computing Video”

2. Can I track my web-based software / SaaS performance?

When evaluating SaaS applications for your government agencies, look for reliable performance, specifically:

• Timely and detailed information on a vendor’s service performance data
• A calendar of planned maintenance activities
• Daily data on service availability and transaction performance
• Proactive communications regarding maintenance activities

With web-based / SaaS applications such as BasicGov which is developed and hosted on Salesforce.com cloud platform Force.com, government agencies can rely on these world class systems and data availability.

Force.com has a proven 99.9+ percent uptime record for years. To ensure maximum uptime and continuous availability, Force.com provides redundant data protection and the most advanced facilities protection available, along with a complete data recovery plan.

At any time you can go to trust.salesforce.com to view live and historical performance of the platform. This unprecedented level of transparency highlights our commitment to performance.

Click to read more about Force.com performance and reliability

View “What is Force.com video”