May 17
2010
The web-based software / SaaS model is ideal for all sizes of government (state government and local government) as it allows agencies to leverage a sophisticated IT infrastructure, which would otherwise be out of reach for most. Many questions about SaaS have centered on performance, availability, security, customization, and integration with existing or legacy applications inside an agencies’ firewall.
When evaluating SaaS for your government agency, whether large or small, or whether you are in IT, city planning or building departments, it helps to have answers to these 7 questions. Click below to read each Q&A.
#1Q&A: Is my web-based software / SaaS data secure?
#2Q&A: Can I track SaaS performance?
#3Q&A: Is the web-based software / SaaS truly multitenant
#4Q&A: Will this web-based software, SaaS application scale for my government agency needs today and tomorrow?
#5Q&A: Is web-based software, SaaS high performance?
#6Q&A: Is there a disaster recovery plan for SaaS?
#7Q&A: Is it easy to transfer SaaS data to other applications?
May 17
2010
Continuing 7 Question & Answer Blog Series: When evaluating SaaS and cloud computing for your government agency …
#6. Is there a disaster recovery plan for this web-based software / SaaS?
Any vendor providing web-based, SaaS services should consider every potential disaster, and be prepared for anything. When evaluating SaaS vendors for your government agency, ask whether the provider has:
- Data backup procedures
- A multilevel backup strategy that includes disk-to-disk-to-tape data backup where tape backups serve as a secondary level of backup
- Failover that cascades from server to server and from data center to data center in the event of a regional disaster, such as a hurricane or flood
BasicGov web-based / SaaS provider develops and hosts its software on Salesforce.com cloud platform Force.com which has world class disaster recovery plans and procedures:
- The Salesforce service performs real-time replication to disk at each data center, and near real-time data replication between the production data center and the disaster recovery center
- Data are transmitted across encrypted links
- Disaster recovery tests verify our projected recovery times and the integrity of the customer data
Read more at http://www.salesforce.com/platform/cloud-infrastructure/reliability.jsp and http://trust.salesforce.com/trust/security/
Click to read Intro Blog and list of 7 questions.
Click to read #1Q&A: Is my web-based software / SaaS data secure?
Click to read #2Q&A: Can I track SaaS performance?
Click to read: #3Q&A: Is the web-based software / SaaS truly multitenant
Click to read: #4Q&A: Will this web-based software, SaaS application scale for my government agency needs today and tomorrow?
Click to read: #5Q&A: Is web-based software, SaaS high performance?
