BasicGov / BLOG

We finished our “10 Things Every Local Government Should Know about SaaS” series. It was an interesting journey and our team enjoyed sharing information with you. You find all chapters below … read and share your comments.

Part 1: What is SaaS

Part 2: Why Choose a SaaS Solution

Part 3: SaaS and Local Government  Community Planning

Part 4: SaaS and Cost

Part 5: SaaS and Evaluation Phase

Part 6: SaaS and Implementation Best Practices

Part 7: SaaS and Training and Support

Part 8: SaaS and Security

Part 9: SaaS and Privacy Policy

Part 10: SaaS and Data Availability

It is encouraging to see that in a recent survey conducted by Mustel Group and sponsored by us (BasisGov) that software is being used by local governments to help manage neighborhood complaints (code enforcement) but there is still a myth among the non-users that it is costly.

• Approximately 80% said that the foreclosure crisis has resulted in an increase in citizen complaints over the past year;
• The most frequent complaints were overgrown yards (87%), property damage (61%) and garbage dumping (47%);
• 88% do not plan to increase staff to manage the overall problem;
• 79% of the municipalities surveyed use software applications to manage their code enforcement process and already one in four of those were using web-based software;
• among non-users, 61% thought cost a deterrent in planning to implement software.

With the rise in foreclosures, increase in related complaints at city halls and the freeze on hiring more staff, overcoming the high cost myth will help many municipalities.

Do you think cost is the only deterrent?

(Photo credit – http://www.flickr.com/photos/respres/ / CC BY 2.0)